Overview The customer billing
and receivables process is one of the primary
“touch points” with customers,
represents significant cost/risk, and yet
often is not a core competency of the organization.
Collective Dynamics has significant expertise
in these processes and can help you accelerate
payments, reduce costs, and improve the customer
experience.
We believe that innovative management of the revenue collection lifecycle will be an increasingly important element of future growth and profitability. Few companies view the process of customer billing and receiving payment as a strategic system to be actively managed to meet key business goals of cost containment, customer retention and business expansion. Consider:
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The monthly bill, and its resulting payment, represent over 90% of the interaction most companies will ever have with a consumer. |
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Many companies spend 20 cents or more to collect each dollar of receivable. |
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By optimizing customer interaction throughout the Revenue Collection Lifecycle, companies can significantly improve customer satisfaction and manage transaction costs. |
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1400 Marketplace Blvd, Suite 226, Cumming GA 30041 voice 404-735-4443 fax 770-886-9760 
